1. Eligibility for Returns
We accept returns only if the product is damaged or defective upon delivery. To be eligible:
- The issue must be reported within 48 hours of receiving the product.
- The item must be in its original condition, including packaging and accessories.
- Products that show signs of use or damage caused by the customer will not be accepted.
2. Return Process
- Contact our support team with your order details and clear images of the damaged or defective product.
- After review, we will provide instructions on how to return the item.
- The return must be sent back within the specified time frame provided by our team.
3. Refund Policy
- Once we receive and inspect the returned product, we will process your refund.
- Refunds will be issued in cash at the time of return pickup or through an alternative method as communicated by our team.
- No refunds will be provided for products that do not meet our return conditions.
4. Exchange Policy
- If a replacement is available, we may offer an exchange instead of a refund.
- The exchange will be processed once we receive and verify the returned product.
For any concerns regarding returns or refunds, please reach out to our customer support team at [email protected].